Refunds
Are refunds available?
For Monthly and Quarterly Subscriptions
When cancelling a monthly or quarterly subscription, all future charges associated with your subscription will be cancelled. You may notify us of your intent to cancel at any time, however your cancellation will become effective at the end of your current billing period. You will not receive a refund; your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
For Semi-Annual and Annual Subscriptions
If you cancel a 6-month or annual subscription, your subscription and other subscriber benefits will end immediately upon your cancellation and you will receive a refund prorated to the effective date of your cancellation. If you cancel within the final 30 days of your subscription, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.
Email Address Previously Registered
I would like to subscribe, but I get an error when entering my email address?
If you would like to subscribe using an already registered email address, please select the ‘Sign In’ option on the order page. Sign in with your email address and password, and this will allow you to continue your purchase.
If you have forgotten your password, use the link on the sign-in screen to recover it. An email will be sent with instructions to reset your password. If you need further assistance, please call Customer Service at 1-(800)-JOURNAL (568-7625) or 609-514-0870.